Power to the people - Amber Online Education

"Staff have observed notable enhancements in engagement, motivation, and personal growth.

Simultaneously, clients are more satisfied, productivity has surged by 266%, and employees relish greater freedom while assuming increased responsibility."

Amber Online Education decided to change the way it operates. Hired transformation company and implemented changes: 

Key takeaways: 

1. Using transparency to move from top-down to peer-to-peer

• Open management, 

• All kanban boards visible to anyone  

• 1 channel of communication (Facebook),

• teams run the show 

2. Simplifying processes

• value stream mapping (Value stream mapping is a tool that allows you to see the entire process of how a product or service flows from start to finish. It helps identify areas of inefficiency, waste, or delays in this process, so that they can be improved.)

• Every voice, every suggestion, mattered. 

3. Finances: Opening the closed doors

• profit and loss overviews were shared with everyone

4. Replacing individual bonuses with profit sharing for all

• Thirty percent of profits would be split among all staff members.

5. From top-down to peer-based salaries

• fully transparent salaries 

• system of peer-based salaries (instead top-down salary) 

  • Peers judge our performance, not our bosses 

  • Shu, Ha, and Ri - development levels apprentice, practitioner, master

Source: LINK  

Company link: LINK