Case study of my projects

1. Implemented Improvements

• Enhanced Collaboration and Communication: 

I created a collaborative tool with the client's team using Google Sheets (online Excel)

Improved: Clear communication, reduced status meetings, smoother implementation, joint testing

• Streamlined Data Collection and Analysis:

I established a platform data collection procedure using a combination of online Excel, Pingdom, New Relic, and MS Report Builder

Enabled: Faster error detection, performance monitoring, and validation of business value 

• Improved Error Management and Detectability:

I designed a concept for an error-logging tool and collaborated with the team to build the application based on it. 

Resulted in: Prioritization of critical errors, increased platform stability

• Enhanced Monitoring and Incident Response:

I refactored monitoring tests using Advanced Host Monitor (approx. 1300 test cases)

Streamlined: Incident response by the IT Service Desk team 

• Increased Platform Security and Efficiency:

Implemented a network traffic filtering tool (Distill Networks)

Reduced: Platform maintenance costs, and increased business transparency by blocking 1 million invalid requests (bots) a day

2. Overall effects

• The project recorded an annual sales growth of around 20%. In the year of the above improvements, the growth was 32%.

• The client relationship has improved and collaboration has been more fruitful.

• The number of errors and critical incidents has decreased by 50%.

• The global average waiting time for flight results has dropped from 23s to 7s.

• The improvements have significantly improved team morale. There was more energy and ideas for eliminating technical debt and greater engagement.

1. Implemented Improvements

• Data flow chart: I created a data flow charts to describe the system's operation and its dependencies. This allowed stakeholders to better understand the process and its dependencies on the other modules, and it made it easier for development teams to introduce new functionalities.

• Improved relationships: I focused on improving relationships with the investor and development teams based on needs analysis, a blameless environment, and autonomy. This led to increased productivity, higher morale, and greater engagement in product development.

• Supplier contract verification: I verified supplier contracts. This revealed that some services, such as premium map subscriptions, were not needed at this stage of application development, which reduced costs.

2. Overall effects

By focusing on needs analysis and transparent communication, it was possible to significantly improve relationships with the investor and development teams. This translated into higher application quality, development in line with market needs, and synchronization with other modules and the entire system. 

1. Implemented Improvements

• Established Dedicated SCT Team: Led the creation of a Kanban-based team to develop guidelines and data collection tools, stabilizing the SCT environment for consistent test writing practices.

• Streamlined Workflows and Communication: Successfully implemented Scrum and Kanban methodologies, resulting in an increase in on-time project completion and fostering a culture of open communication.

• Enhanced Task Management: Introduced Online Planning Poker for collaborative task analysis, leading to 30% more accurate estimates and proactive risk identification.

• Boosted Employee Satisfaction and Productivity: Implemented a planned rotation between development and maintenance, increasing employee satisfaction by 15% and promoting a 10% boost in overall team output.

• Cultivated Continuous Improvement: Conducted in-depth retrospectives with industry-leading tools (Lucidchart/Miro + Confluence + 5WHY) to identify and address process bottlenecks.

• Optimized Time Tracking: Streamlined time logging for increased transparency and improvement in project efficiency.

• Fostered a Blameless Culture: Promoted a collaborative work environment, leading to improved team morale and increased accountability.

• Knowledge Transfer Champion: Created comprehensive documentation for new functionalities, facilitating onboarding and streamlining maintenance processes.

• Onboarding Success: Effectively trained and integrated six Product Owners within three years.

2. Overall Impact:

These combined efforts significantly improved team stability, reducing employee turnover by 80% and successfully merging two struggling teams.  Additionally, high team morale and streamlined processes resulted in an impressive 80% on-time delivery rate for new functionalities.